IT Support Specialist
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Summary
On-site IT Support Specialist at Place Services, Inc., a national commercial construction company, based in Woodstock, GA. Day-to-day is help desk and hands-on support for Windows devices, Microsoft 365, Active Directory/Entra ID, networking, and construction platforms like Procore, Fieldwire, and Acumatica, plus field tech support and helping staff adopt AI tools.
About PSI
Over the past 20 years, PSI has grown from a small carpentry business to a national construction company exceeding $400M in annual revenue. PSI focuses on Commercial, Retail, Grocery, Federal, and Design Build Construction across the United States. We offer our employees competitive base salaries, bonuses, benefits, 401k match programs, and paid time off (PTO).
Position Overview
Place Services, Inc. (PSI) has an immediate need for an IT Support Specialist to join our team in Woodstock, GA.
The IT Support Specialist provides technical support and customer service to employees across office and field operations and is responsible for troubleshooting hardware, software, networking, mobile devices, printers, and business applications while ensuring a high level of customer satisfaction.
The IT Support Specialist serves as a key point of contact for technology issues and assists with IT projects, equipment deployments, onboarding, and security initiatives. This role combines traditional help desk support with hands-on support for construction and field-based technology needs.
The role also supports the company’s adoption of AI tools, helping employees use them safely and effectively, and provides day-to-day support for core business platforms including Procore, Fieldwire, and Acumatica.
Responsibilities
- Provide first-level and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals.
- Respond to and resolve support tickets within established service levels.
- Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Provide day-to-day support for enterprise and construction applications including Procore, Fieldwire, and Acumatica, including user setup, permissions, basic training, and troubleshooting integrations with Microsoft 365.
- Configure, deploy, and maintain Windows computers and mobile devices.
- Create, modify, and disable user accounts in Active Directory and Microsoft Entra ID.
- Assist with onboarding and offboarding employees, including account provisioning and equipment setup.
- Support conference room technology, Teams Rooms, and audiovisual equipment.
- Maintain inventory of IT hardware, software licenses, and technology assets.
- Coordinate warranty repairs and vendor support activities.
- Assist with network troubleshooting involving switches, wireless access points, VPN connectivity, and internet services.
- Support field personnel with tablets, mobile phones, and construction software applications.
- Document solutions, procedures, and knowledge base articles.
- Assist with cybersecurity initiatives including MFA, endpoint protection, and security awareness programs.
- Support and administer AI productivity tools such as Microsoft Copilot and other approved generative AI applications, including user enablement, licensing, and troubleshooting.
- Help employees apply AI tools responsibly, including guidance on prompting, verifying AI-generated output, and protecting company and customer data.
- Assist in evaluating and piloting AI features within existing platforms (Microsoft 365, Procore, Fieldwire, Acumatica, ticketing systems) and in automating routine IT tasks.
- Participate in after-hours maintenance and occasional on-call support as needed.
- Assist with special IT projects and technology rollouts.
- Perform additional duties and responsibilities as assigned by the IT Manager.
Qualifications
- Associate degree in Information Technology or related field, or equivalent work experience.
- 2–5 years of IT support or help desk experience.
- Experience supporting Microsoft Windows 10/11 environments.
- Experience with Microsoft 365 administration.
- Knowledge of Active Directory and Microsoft Entra ID.
- Experience with computer imaging and hardware deployment.
- Experience supporting Procore, Fieldwire, and Acumatica, or comparable construction management, field management, and ERP platforms.
- Working knowledge of common AI concepts, including generative AI, AI assistants/copilots, prompt writing, bots, and data privacy and security considerations when using AI tools.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Valid driver's license and ability to travel to local job sites as needed.
Preferred Qualifications
- Experience supporting construction, engineering, or field-service organizations.
- Familiarity with Microsoft Intune and mobile device management.
- Experience with ticketing systems such as Freshserivce, Freshworks, or ServiceNow.
- Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN technologies.
- Experience supporting Teams Calling and VoIP systems.
- Hands-on experience with Microsoft Copilot, ChatGPT, Claude, or similar AI assistants in a business environment.
- Familiarity with AI automation and workflow tools (e.g., Power Automate, Copilot Studio, AI agents) and with AI governance, acceptable-use policies, and responsible AI practices.
- Experience administering Procore, Fieldwire, or Acumatica, including user management, permissions, and integrations.
Key Competencies
- Customer Service Excellence
- Technical Troubleshooting
- Communication Skills
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Adaptability
- Continuous Learning
- AI and Automation Literacy
Physical Requirements
- Ability to lift and move equipment up to 50 pounds.
- Ability to work under desks, in wiring closets, and in construction environments when necessary.
- Ability to travel between office locations and job sites.
As an EEO employer, Place Services, Inc. is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, marital status, veteran status, or any other characteristic protected by federal, state, or local law.