IT Support Specialist
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Summary
On-site IT Support Specialist at a radiology/healthcare practice, providing hardware and software support: installing, configuring, and troubleshooting computers, tablets, phones, and peripherals via a ticketing system, plus network cabling, license compliance, and asset tracking. Includes after-hours and on-call work; not a remote position.
Description
As an on-site IT Support Specialist, you will be playing a crucial role in ensuring the functionality of various devices and systems for the organization. Your responsibilities will center on providing hardware and software technical support in a healthcare environment.
- Participating with requests via ticketing system, phone calls or in-person interactions
- Responsible for the installation, relocation, configuration, troubleshooting and ongoing usability of computers, tablets, peripheral equipment, telephones and software. To include remote, home and customer offices.
- Provide computer software and hardware support including hardware upgrades and repair. Support the installation of network cabling, connectors and jacks.
- Supporting routine application upgrades; ensuring compliance with license agreements.
- Collaborating with technology vendors for product information and support.
- Maintaining accurate documentation and asset tracking.
- Participate with after hour work activities and on-call schedules.
- Maintaining current knowledge of information technology industry trends.
- This is not a remote position
Requirements
- Undergraduate degree in Information Technology.
- A strong customer service attitude and interpersonal skills.
- Ability to travel to support remote sites within the local area.
- Ability to physically stand, bend, squat, and lift equipment weighing up to 50 pounds.