IT Support Specialist
Reunion Resort and Golf Club offers a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition. Hospitality begins with us, and at the heart of our culture is genuine care for our guests, and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here, innovation and collaboration thrive, and every team member is empowered to deliver warm, personalized service that makes our guests feel right at home.
Job Title: IT Support Specialist, Full-Time
FLSA Status: Full-Time / Hourly / Non-Exempt
Location: Kissimmee, FL
Job Responsibilities
- Solid understanding of IT systems, networking, and software applications, along with exceptional problem-solving and communication skills
- Provide technical support and troubleshooting for hardware, software, and network-related issues at lodging, retail, and food & beverage locations.
- Respond to service requests promptly, both in person and remotely, to minimize downtime and disruptions.
- Perform onsite installation, configuration, and maintenance of IT equipment, including computers, peripherals, POS systems, and network devices.
- Collaborate with remote teams and individuals to troubleshoot and resolve technical issues effectively.
- Adhere to Reunion Resort and Golf Club company procedures and policies
- Assist with the setup, configuration, and maintenance of network infrastructure, including routers, switches, and wireless access points.
- Troubleshoot network connectivity issues and ensure seamless communication between onsite and remote locations.
- Work closely with network administrators to implement and enforce network security measures.
- Provide support for business software applications, including Point of Sale (POS) systems, property management systems, and other industry-specific software.
- Assist end-users with software installations, updates, and configurations.
- Conduct training sessions and create user documentation to help employees understand and effectively utilize software applications.
- Manage hardware inventory, including computers, tablets, printers, scanners, and other peripheral devices.
- Coordinate repairs and warranty services for faulty or damaged hardware.
- Assist with hardware procurement, ensuring compliance with organizational standards and budgetary guidelines
- Maintain accurate records of all support requests, troubleshooting steps, and resolutions.
- Create and update technical documentation, user guides, and standard operating procedures.
- Prepare regular reports on support activities, including key metrics and trends.
- Stay updated on emerging technologies and industry trends relevant to lodging, retail, and food & beverage sectors.
- Evaluate new hardware and software solutions, providing recommendations to improve operational efficiency and user experience.
- Collaborate with IT teams to plan and implement technology upgrades and projects.
- Completing any other task/duties assigned