IT Support Specialist - SAR Academy

Responsibilities

• “Front line” help desk work fielding support tickets and providing tech. support for students and staff
• Managing and maintaining devices for student & faculty 1:1 iPad program and faculty 1:1 laptop program
• Supporting the technology infrastructure throughout the school, including SMART interactive flat panels, network equipment, A/V equipment, IP phones, printers and other equipment
• Training faculty & students on use of school systems and software platforms
• Maintaining and creating technology documentation and tutorials for the school community
• Attending and participating in technology department and faculty meetings, and numerous after-school events during the school year
• Collaborating and sharing best practices within the technology department and the school community
• Diagnosing and troubleshooting hardware and software issues specifically related to smartboards, iPads, Macs, printers, copiers, and other educational technologies
• Setting up and supporting classroom technology equipment, including smartboards, projectors, and audiovisual systems
• Engaging in regular professional development that supports school, department and personal goals
• Maintaining and managing printers
• Maintaining hardware inventory
• Supporting tech set-up for school events
• Assisting with the management and maintenance of the school's network infrastructure, including switches, routers, and access points
• Performing routine maintenance tasks such as system updates, antivirus scans, and data backups
• Maintaining accurate records of technical issues and solutions using the helpdesk ticketing system
• Collaborating with the IT team to implement and enforce IT policies, procedures, and best practices
• Assisting with hardware and software procurement, inventory management, and asset tracking
• Other duties as assigned by the Director of Information Technology and Director of Technology

Qualifications

• Bachelor's degree, technical degree or equivalent technology work experience, preferably in an educational setting, technology certifications
• Knowledge of basic networking and systems infrastructure
• Knowledge of computer hardware and software, including Mac and PC
• Proficiency with macOS, iOS, Google Workspace, Jamf, and Microsoft Office
• Familiarity with network infrastructure components, including switches, routers, and wireless access points
• Ability to manage multiple projects simultaneously with frequent interruptions
• Interest in working with people who have varying levels of technology expertise and interest
• Willingness to work additional hours during peak periods
• Ability to lift and carry up to 50 lbs
• Preferred certifications: CompTIA Network+, CompTIA A+, Apple Certified Support Professional (ACSP), Cisco Certified Network Associate (CCNA), Google Certified Educator, Microsoft Certified, JAMF certifications such as: JAMF Certified Technician (JAMF 100), JAMF Certified Administrator (JAMF 200), JAMF Certified Expert (JAMF 300)