IT Support Specialist - Temporary (1 year)
Mobileye’s Service Desk group is responsible for providing advanced Linux and Windows computing services support to employees across the company.
As a key part of the IT organization, the team serves as the first point of contact for technical assistance, helping users resolve issues efficiently, maintaining high service standards, and ensuring a smooth and productive work environment through professional troubleshooting and customer-focused support.
What will your job look like:
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Serve as the first point of contact for customers seeking technical assistance over the phone or in the ticketing system
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Record events and problems and their resolution in logs
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Perform remote troubleshooting through diagnostic techniques and pertinent questions
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Determine the best solution based on the issue and details provided by customers
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Walk the customer through the problem-solving process
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Direct unresolved issues to the next level of support personnel
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Provide accurate information on IT products or services
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Follow-up and update customer status and information
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Pass on any feedback or suggestions by customers to the appropriate internal team
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Identify and suggest possible improvements on procedures
All you need is:
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2+ years of proven experience as a help desk technician or other support role.
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Minimum one year experience supporting Linux/Windows/Mac.
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Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Networking
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Ability to diagnose and resolve complex technical issues
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Proficiency in English
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Customer-oriented and service oriented
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Excellent communication skills
Skills
As published by lever · 6 questions
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL
Pick from a list (6)
- We kindly request that you make us aware if a family member of yours is currently employed by Mobileye. *Due to potential issues that can arise such as conflict of interest, favoritism, personal conflicts etc., having this information will enable us to be considerate. optional
- This question is asked for the purpose of ensuring inclusivity and diversity. Your response is optional and will not affect the evaluation of your application optional
- Do you have at least 2 years of experience as a help desk technician?
- Do you have at least one year of experience supporting Linux/Windows/Mac?
- At Mobileye, we work from the office 4 days per week. For this role, all 4 days would be based at our Jerusalem office (shuttle services are available from Tel Aviv, Modiin, and the Sharon area). Would commuting to Jerusalem 4 days a week work for you? optional
- Did you notice that this is a temporary position (for ~12 months)? optional