IT Support Specialist (Tier 1 Helpdesk)
Location: Brenham, Texas
Work Arrangement: This is a fully on-site position only. Remote or hybrid work is not available.
Position Summary: The IT Support Specialist serves as the primary point of contact for end-user technology support. This Tier 1 role provides timely troubleshooting and resolution of hardware, software, network, VoIP, and application issues while helping maintain the company’s IT infrastructure and delivering excellent customer service.
Key Responsibilities
- Respond to and resolve IT support tickets promptly using the company helpdesk system while maintaining high customer-service standards.
- Image, configure, and deploy PCs, laptops, and peripherals; install and maintain software applications.
- Manage user accounts and permissions across Active Directory, email systems, Microsoft 365, and other platforms.
- Monitor, maintain, and administer backup systems to ensure data integrity and rapid recovery.
- Administer and troubleshoot VoIP telephony systems and related infrastructure.
- Support and maintain laser printers, label printers, handheld RF scanners, and other specialized hardware.
- Assist with ERPNext (Frappe Framework) operations and basic administration.
- Install network cabling as needed and support basic networking tasks with Unifi equipment.
- Perform routine hardware/software maintenance, evaluate system performance, and apply security patches.
- Manage endpoint protection, support cybersecurity best practices, and help protect company data.
- Assist with internal/external email systems, FTP site access, and company website updates.
- Maintain accurate IT asset inventory and up-to-date technical documentation.
- Provide support for ad-hoc IT projects and other tasks as assigned.