IT Support Specialist + URGENT + Cebu Onsite
Salary: ₱30,000 – ₱35,000 per month
Job Overview
We are looking for a dedicated and customer-focused IT Support Specialist to join our team. The ideal candidate has at least 2 years of experience in IT support, preferably within a BPO, call center, or fast-paced corporate environment.
We are looking for someone who is not only technically capable but also demonstrates a positive attitude, strong work ethic, professionalism, and genuine passion for helping people and solving technology-related problems. The successful candidate should have good character, be dependable, and work well with both technical and non-technical users.
Key Responsibilities
Provide first- and second-level technical support to employees and users.
Troubleshoot and resolve hardware, software, network, and system-related issues.
Respond to IT support requests through tickets, email, phone, chat, or in-person assistance.
Install, configure, maintain, and troubleshoot computers, laptops, peripherals, printers, and other IT equipment.
Assist users with Windows, Microsoft Office/Microsoft 365, email, VPN, and other business applications.
Perform basic network troubleshooting, including connectivity, Wi-Fi, and access issues.
Set up and configure workstations and user accounts for new employees.
Assist with employee onboarding and offboarding, including account and equipment setup.
Maintain accurate documentation of IT issues, resolutions, assets, and procedures.
Escalate complex technical issues to the appropriate internal IT team or vendor when necessary.
Monitor and maintain IT equipment and systems to help ensure business continuity.
Follow company IT policies, security procedures, and data protection practices.
Provide professional and courteous support while maintaining a strong customer-service mindset.
Support IT operations during periods of high volume or urgent business requirements.
Qualifications and Experience
At least 2 years of hands-on IT support experience.
BPO/call center experience is highly preferred, particularly in a technical support, service desk, help desk, or IT support role.
Graduate of Information Technology, Computer Science, Information Systems, or a related field is preferred.
Solid understanding of computer hardware, software, operating systems, and basic networking.
Experience supporting Windows-based environments.
Familiarity with Microsoft 365 and common business applications.
Experience with IT ticketing/help desk systems is an advantage.
Basic understanding of IT security and user access management.
Willingness to work in a fast-paced BPO environment, including shifting schedules when required.
What We Are Looking For
Beyond technical skills, we are looking for someone who:
Has a positive and professional attitude.
Demonstrates integrity, accountability, and good character.
Has a genuine passion for IT and technology.
Enjoys helping people and providing excellent customer service.
Is patient and approachable when assisting users with technical issues.
Is a proactive problem-solver who takes ownership of tasks.
Can work independently while also being a strong team player.
Is willing to learn new technologies and continuously improve technical skills.
Can remain calm and professional when dealing with urgent or challenging IT issues.
Is dependable, punctual, and committed to delivering quality work.
Preferred BPO Experience
Candidates with experience supporting BPO operations, call centers, or other 24/7 environments are highly encouraged to apply. Experience working with large numbers of users, supporting multiple workstations, handling urgent technical issues, and maintaining service levels will be an advantage.
Key Competencies
IT troubleshooting and problem-solving
Customer service
Communication skills
Technical support
Time management
Teamwork and collaboration
Attention to detail
Adaptability and willingness to learn
Accountability and professionalism
Ability to work under pressure
Education
Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, or a related field is preferred. Equivalent relevant IT support experience may also be considered.
Employment Type
Full-time
Ideal Candidate
The ideal candidate is someone who combines solid IT support experience with the right attitude and character. We are looking for a person who takes pride in helping others, enjoys solving problems, is passionate about technology, and can be trusted to provide reliable IT support in a fast-paced BPO environment.