IT Support Specialist
Summary
An IT Support Specialist at Wenodo's Bhopal office provides technical support to restaurant and hospitality clients (mainly UK and UAE) via a ticketing system, troubleshooting hardware and software issues, setting up laptops, and maintaining documentation, with rotational shifts when required.
About Wenodo
Wenodo provides IT and business solutions to restaurant and hospitality brands across regions such as the UK and UAE. Our team supports clients with their daily IT operations and technical requirements.
Role Overview
We are looking for a proactive IT Support Specialist to join our Bhopal team. The role involves handling technical support requests, troubleshooting IT issues, and assisting international clients. Strong communication skills and a problem-solving mindset are essential.
Key Responsibilities
- Provide technical support to clients and internal teams.
- Troubleshoot hardware, software, and system-related issues.
- Manage and respond to requests through a ticketing system.
- Assist with laptop setup, software installation, and system configuration.
- Maintain documentation of issues and resolutions.
Requirements
Requirements
- Bachelor’s degree (preferred in IT or a related field).
- Minimum 1 year of IT support experience.
- Experience working with ticketing/support management systems.
- Strong verbal and written communication skills to support clients from UK and UAE.
- Basic understanding of data analysis and reporting.
- Willingness to learn new technologies and adapt quickly.
- Comfortable working in rotational shifts when required.
- Strong troubleshooting and problem-solving skills.