IT Support Specialist with Security Clearance
Summary
Provide Tier 1 remote IT support for end users of a federal asset forfeiture program, logging tickets in BMC Remedy and escalating issues to Tier 2 while maintaining clear documentation.
Description: Hybrid in Washington, DC Our client seeks a customer service-oriented representative to provide remote Tier 1 application support for end users of the Asset Forfeiture Program. The role will intake calls, create and manage tickets in BMC Remedy, troubleshoot issues, recommend solutions, and provide follow-up. The position requires attention to detail, clear communication, and coordination with Tier 2 support while contributing to documentation and team initiatives. Due to federal s…