IT Support Specialist
Salary: ₱25,000 per month
We are looking for a proactive IT Support Specialist to deliver dependable technical support to our team while taking ownership of our IT asset management. In this role, you will resolve day-to-day hardware and software issues, manage user accounts, and maintain accurate inventory records for all company hardware, software, and licenses across their entire lifecycle.
Key Responsibilities:
Resolve daily hardware, software, network, and application issues for local and remote staff.
Image, configure, and deploy laptops, desktops, and mobile devices for new hires and hardware refreshes.
Administer user accounts, permissions, and access across Active Directory, Microsoft 365, and cloud apps.
Maintain precise inventory records for all hardware from procurement to secure disposal or recycling.
Monitor software allocations, manage subscriptions, and ensure software license compliance.
Coordinate IT setup for new employees and ensure prompt hardware retrieval and data wiping during offboarding.
Maintain clear IT technical documentation, user self-help guides, and coordinate hardware repairs with vendors.
Qualifications:
1–3 years of experience in IT helpdesk, desktop support, or technical service desk roles.
Hands-on experience troubleshooting Windows/macOS, Microsoft 365, Active Directory, and basic networking (VPN, Wi-Fi, TCP/IP).
Familiarity with IT Asset Management (ITAM) tools and device management software.
Experience imaging, setting up, and deploying laptops and mobile devices for employee onboarding/offboarding.
Excellent organizational abilities, high attention to detail, strong problem-solving skills, and a customer-focused attitude.