IT Support Specialist

You’ll love this role if you enjoy being the person who can cut through complexity, solve problems and help others get back to work quickly. This is an IT support role suited to someone with strong Service Desk or End User Computing experience who still enjoys being hands-on with technology while also influencing how support is delivered.

Your days will be varied. One moment you might be troubleshooting a complex Microsoft 365 issue, the next you're guiding a colleague through a technical challenge, identifying a recurring problem trend, or helping deliver a new technology initiative. You'll work across a broad technology environment that includes Microsoft 365, Intune, Entra ID, endpoint management and collaboration platforms, supporting people right across the business.

The pace can be busy, priorities can shift quickly, and you'll often be balancing incident resolution with longer-term improvement work. If you enjoy variety, like figuring out the "why" behind issues, and get satisfaction from making technology simpler for others, you'll feel right at home here. You'll be supported by experienced leaders, a collaborative IT team and opportunities to continue building your technical expertise.

What you'll be doing

• Troubleshooting and resolving a mix of Level 1 and Level 2 technical issues across hardware, software, Microsoft 365 and endpoint technologies.
• Acting as a senior escalation point for more complex incidents and service requests that require deeper investigation.
• Supporting Microsoft Intune, Entra ID, Teams, device management and user access administration.
• Identifying recurring issues, analysing ticket trends and contributing ideas that improve systems, processes or automation.
• Sharing knowledge with teammates and helping lift capability across the Service Desk through coaching and guidance.
• Supporting technology projects, new system implementations and business initiatives to ensure support readiness.

What great looks like

• You're already bringing around seven years' experience in a Service Desk, Helpdesk or IT Support environment and can confidently manage complex technical issues.
• You know how to diagnose problems methodically, balancing technical investigation with clear communication for non-technical users.
• You take ownership from start to finish, keeping stakeholders informed and following through on commitments.
• You look beyond the immediate fix, identifying opportunities to improve processes, automate repetitive tasks or prevent future issues.
• You're someone people trust, building strong relationships across the business while contributing positively to the team.

If you can see yourself growing into this, you'll likely love it here.

What you get

• Clear pay and incentives
  Annual salary reviews.
• Time off you can plan around
  22 days annual leave, plus rostered days off or flexibility depending on your role.
• A workplace you can feel
  Food trucks, themed days and team celebrations that bring real energy to the day.
• Leaders who back your growth
  Clear direction, regular coaching and real opportunities to grow.
• Practical benefits that support you day to day
  Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance.
• Work that has real purpose
  Helping customers get back on track when life doesn't go to plan.

Ready?

Hit Apply and we'll circle back.

To discover more about our culture, values, and what we have to offer, visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.

Why Youi

We're here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn't go to plan, with real people helping real customers at the moments that matter most.

It's also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.

We're a performance-driven business, and effort doesn't go unnoticed. Results are recognised and rewarded through incentives, everyday shout-outs and programs like Youi Stars.

You'll also see clear direction from senior leaders, with a strong focus on what matters most and a drive to get results without distractions.

As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.

Work that's a bit more you-shaped.