IT Support, Sr Associate - 17738

We Are

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You Are:

You are a customer-focused IT professional who enjoys helping users resolve technical issues and keep their tools and services running smoothly. You work well in a global, collaborative environment and bring a practical, service-oriented approach to troubleshooting hardware, software, network, and access-related problems. You are organized, responsive, and committed to delivering a high-quality support experience while continuously improving processes and documentation.

What You’ll Be Doing:

• Providing day-to-day IT support for end users by troubleshooting hardware, software, account, and connectivity issues.

• Managing and resolving tickets within agreed service levels, ensuring timely updates and clear communication with users.

• Installing, configuring, and maintaining laptops, desktops, mobile devices, printers, and standard business applications.

• Supporting user onboarding, offboarding, account provisioning, and access management in line with company policies.

• Assisting with workstation setups, office moves, meeting room technology, and other local IT operational needs.

• Documenting solutions, contributing to knowledge articles, and escalating complex issues to the appropriate teams when needed.

The Impact You Will Have:

• Improving the day-to-day technology experience for employees by resolving issues quickly and effectively.

• Increasing productivity by ensuring reliable access to devices, applications, and core IT services.

• Enhancing service quality through accurate troubleshooting, clear communication, and consistent follow-through.

• Supporting smooth employee onboarding, transitions, and daily operations across teams and locations.

• Contributing to better user satisfaction by providing dependable, professional, and user-friendly IT support.

• Helping improve support processes and documentation to make IT services more efficient and scalable.

What You’ll Need:

• 2+ years of experience in IT support, service desk, desktop support, or a similar technical support role.

• Strong troubleshooting skills across Windows and macOS environments, common business applications, and endpoint devices. Linux experience would be an advantage.

• Good working knowledge of identity and access tools, ticketing systems, and standard IT support processes.

• Familiarity with basic networking concepts such as Wi-Fi, VPN, DNS, DHCP, and remote connectivity troubleshooting.

• Experience with hardware setup, software installation, peripheral support, and device lifecycle activities.

• Ability to prioritize workload, manage multiple support requests, and maintain attention to detail in a fast-paced environment.

• Strong written and verbal communication skills with a focus on customer service and teamwork.

• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.

• Willingness to travel within Europe.

Who You Are:

• A support professional who takes ownership of issues and follows through to resolution.

• A clear communicator who can explain technical issues in a simple and helpful way.

• A proactive problem solver who is comfortable diagnosing issues and asking the right questions.

• Someone who values process, documentation, and continuous improvement in support operations.

• Comfortable working both independently and as part of a collaborative global team.

• Able to stay organized, manage competing priorities, and maintain a positive user experience under pressure.

• Detail-oriented, service-minded, and committed to delivering reliable technical support.

• A team player who enjoys helping others and building strong working relationships across functions.

• Flexible and adaptable when supporting users across different teams, tools, and locations.

• Self-motivated and eager to learn new technologies, tools, and support practices.

The Team You’ll Be a Part Of:

You will be part of the IT Organization at Synopsys, supporting employees by delivering reliable and responsive technical assistance. The team works across locations and time zones to maintain a productive end-user computing environment, support core workplace technologies, and ensure a strong customer support experience.

Travel to other sites in Sweden and Denmark (Copenhagen) will be required on a regular basis and travel to other European and International locations may be needed.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.