IT SUPPORT STAFF - JUNIOR
Salary: Rp 4.500.000 – Rp 4.800.000 per month
About the role
IT Support Staff – Junior position at PT ANUGRAH INDO MANDIRI providing IT support to users and employees regarding hardware and software issues.
Key responsibilities
Provide IT support to users/employees regarding hardware and software issues
Install, configure, and maintain computers, laptops, printers, scanners, and other IT devices
Handle troubleshooting for LAN networks, Wi-Fi, and basic internet connectivity
Install and troubleshoot Windows, Microsoft Office, email, and work applications
Assist with user account management, device access, and employee IT needs
Perform routine checks and maintenance of IT devices
Record inventory and IT asset management
Assist with data backup and ensure basic device security
Coordinate with external vendors/technicians for IT issues requiring further handling
Create work reports and IT issue documentation on a regular basis
About you
Minimum SMK/D3/S1 qualification in Information Technology Engineering, Information Systems, Computer Engineering, or related field
Fresh graduates welcome; 1–2 years of IT Support experience is a plus
Understand basic hardware and software troubleshooting
Understand Windows and Microsoft Office installation and troubleshooting
Understand basic networking: LAN, Wi-Fi, IP Address, Router/Switch
Able to install and configure computers, printers, and other IT devices
Good problem-solving and troubleshooting skills
Willing to learn and follow IT technology developments
Communicative, responsive, disciplined, detail-oriented, and able to work with a team
Able to work independently or under supervisor direction