IT Support Staff
Summary
On-site IT support role at Quapaw Nation: the person provides helpdesk-style support for computer hardware, software, and peripherals, sets up desktops and user accounts, installs network cabling, troubleshoots and repairs equipment, and helps maintain the tribe's website, systems, and databases under the CIO.
Job Identification:
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Position Title: |
I.T. Support Staff |
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Status: |
Non Exempt |
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Location: |
Quapaw Nation Facilities |
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Department: |
Information Technology (IT) |
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Reports to: |
Chief Information Officer (CIO) |
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Work Schedule: |
Full Time |
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Safety Sensitive: |
Yes* |
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Driver’s license Required |
Yes |
Position Summary:
Performs a variety of moderately complex information technology support duties to ensure the effective delivery of technology services and to provide development and maintenance support for the Quapaw Nation’s website. This position monitors, operates, and assists others in the use of computer hardware, software, and peripherals. Utilizes computer equipment, software, and diagnostic tools to perform a broad range of technical support, equipment maintenance and repair, and computer operations tasks.
Essential Job Functions:
- Provides assistance in the use of personal computer hardware, software, and related technologies, including operation within a multi platform computer environment.
- Coordinates and supports web based projects in collaboration with tribal departments.
- Installs, terminates, and maintains network cabling and connections.
- Sets up and configures desktop computers, peripherals, and user accounts, including assignment of appropriate security levels.
- Installs, maintains, and repairs computer hardware and software.
- Troubleshoots and diagnoses technical issues; implements corrective actions within established guidelines and escalates issues to advanced technical resources as needed.
- Maintains systems, databases, and web pages.
- Transfers computer files between platforms.
- Provides basic troubleshooting, repair, and maintenance for computer equipment, including microcomputers, disk drives, and printers.
- Assists in diagnosing hardware versus software issues on networked systems.
- Assists with data storage validation and system integrity.
- Assists with the procurement, installation, and implementation of new servers and technology.
- Assists with systems development projects and upgrades.
- Provides user level technical support for computers, printers, and related equipment.
- Performs all other duties as assigned.
Non essential Job Functions:
- Performs minor maintenance of office equipment as required.