IT Support Staff
IT Support – Job Description
Provide technical support to users for hardware, software, network, and system-related issues.
Troubleshoot and resolve IT problems both remotely and on-site.
Install, configure, and maintain computers, laptops, printers, and other IT equipment.
Perform basic network troubleshooting, including LAN, Wi-Fi, and connectivity issues.
Manage user accounts, access permissions, and basic system configurations.
Monitor and maintain IT assets, ensuring proper documentation and inventory records.
Escalate complex technical issues to the relevant IT team or vendor when necessary.
Assist with system updates, software installation, and routine IT maintenance.
Provide guidance and technical assistance to users to ensure smooth daily operations.
Maintain documentation of incidents, troubleshooting steps, and resolutions.
Qualifications
Minimum Diploma/Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
Minimum 1 year of experience in IT Support, Technical Support, Helpdesk, or a similar role.
Good understanding of computer hardware, software, operating systems, and basic networking.
Familiar with Windows OS, Microsoft Office, and common IT applications.
Able to perform basic troubleshooting for LAN, Wi-Fi, printers, and other peripherals.
Good problem-solving and communication skills.
Able to work independently as well as part of a team.
Customer-oriented with good attention to detail.
Willing to work on-site and provide direct support to users when required.