IT Support Supervisor
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You will manage and coach IT Services Technicians supporting end-user requests, hardware deployments, and non-standard technical solutions. You will recruit, train, schedule, and evaluate technicians; monitor ticket quality; resolve difficult issues and root causes; coordinate projects and workloads; manage inventory and supply-chain activity; escalate requests; and work with vendors.
Responsibilities
- Recruit, train, and evaluate IT Services Technicians
- Delegate tasks and develop work schedules
- Monitor the ticket queue and assure ticket quality
- Resolve difficult issues and identify root causes
- Plan, coordinate, and supervise technician projects and workloads
- Report on technician activities, performance, and operational issues
- Resolve, route, or escalate service requests
- Identify and improve processes
- Participate in IT supply-chain, purchasing, and distribution processes
- Manage warehouse inventory with IT Logistics
- Collaborate with third-party vendors
Requirements
- 3+ years of experience in a corporate IT helpdesk or desktop support environment
- Willingness to travel
- Ability to work extended hours or weekends as needed
- Ability to regularly lift up to 25 lbs.
Benefits
- Equity
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k) retirement plan
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Discounts and perks