IT Support (Surabaya)

About the role

Support ticket log and first response handling for IT incident and request. Analyze incident and request and dispatch to related team. Report ticket and SLA achievement monthly. Escalate to the right point of contact if needed.

Key responsibilities

• Support ticket log and first response handling for IT incident and request

• Analyze incident and request and dispatch to related team

• Report ticket and SLA achievement monthly

• Escalate to the right point of contact if needed

Requirements

• D3 Diploma or S1 Degree from Informatic Science or Related

• Minimum 1 year experience as Helpdesk or IT Support

• Good knowledge about installation, troubleshooting, and maintenance for end user computing device such as PC, notebook, printer

• Good knowledge about installation and troubleshooting operating system, standard office application

• Basic knowledge in computer networking (LAN, WAN, VPN, TCP/IP, Internet Access, Wi-Fi and cabling connection)

• Good relation and communication skill

• Good documentation