IT Support

About the Role

We are seeking a skilled and reliable IT Support professional to manage day-to-day technical operations, including hardware maintenance, network troubleshooting, and device management. The ideal candidate will provide hands-on technical support, ensure smooth IT operations, and deliver excellent service to staff across the organization.

Key Responsibilities

• Provide laptop/desktop repair, maintenance, and technical support.
• Troubleshoot and resolve networking issues to ensure system reliability.
• Support and maintain both Windows and macOS environments.
• Manage IT assets and devices, including tracking, allocation, and upkeep.
• Diagnose and resolve technical issues promptly and efficiently.
• Deliver strong customer service to staff needing IT assistance.
• Work independently and collaboratively within the IT team.

Requirements

• Bachelor's Degree in IT, Computer Science, or a related field.
• Experience in laptop/desktop repair and maintenance.
• Strong knowledge of networking principles and troubleshooting.
• Experience with Windows and macOS.
• Familiarity with IT asset and device management.
• Strong troubleshooting, analytical, communication, and customer service skills.
• Ability to work independently and in a team.
• CompTIA Network+ or Cisco CCNA is preferred.

How to Apply

Interested and qualified candidates should send their CV to: hc-recruitment@sycamore.ng
Subject: IT Support