IT Support System Analyst

Job overview The post holder will be part of a small IT Service Desk team and will provide first-line IT and Clinical Application support to the trust. The role provides first-line telephone-based IT support to end users who contact the IT Service Desk by telephone, the self-logging IT support portal, and by email. To ensure all incidents and service requests are properly logged to the IT Service Desk management system. Ensuring all incidents and service requests are either resolved at the firs…