IT Support & Systems Assistant
Jobberman IT Support & Systems Assistant
Summary:
The IT Support & Systems Assistant at Cyber Cortex plays a vital role in ensuring smooth daily operations across internal teams and client environments. This entry-level position offers hands-on experience in technical support, system administration, and cybersecurity, helping maintain reliable and secure IT infrastructure. The ideal candidate is proactive, detail-oriented, and eager to grow their technical expertise in a supportive, fast-paced environment. By resolving issues efficiently and promoting best practices, this role contributes directly to organizational productivity and digital security.
Responsibilities:
- Provide first-level technical support to internal users and clients.
- Install, configure, and maintain computer hardware and software.
- Troubleshoot issues related to operating systems, applications, and network connectivity.
- Manage user accounts, including password resets and access permissions.
- Maintain accurate records of IT equipment inventory.
- Assist with software updates, patches, and routine system maintenance.
- Document technical problems and solutions for knowledge sharing and future reference.
- Support basic network setup and ongoing maintenance tasks.
- Educate users on cybersecurity best practices to reduce risks.
- Escalate complex or unresolved issues to senior technical teams when needed.