IT Support & Systems Coordinator (Wholesale)

About the role

You will be the on-site IT contact for our Indonesia wholesale office and warehouse. You keep business systems (including our ERP), the network and user devices running, and coordinate with vendors and the regional IT team in SEA.

Key responsibilities

• Be the first point of contact for IT issues from Operations and Business teams. Log, prioritise and resolve tickets, and escalate to regional IT or vendors when needed.

• Provide first-line support for our ERP, inventory and sales reporting systems. Handle user access and data issues, and coordinate with vendors on configuration changes, upgrades and integrations.

• Maintain office and warehouse networking (switches, routers, Wi-Fi access points) and basic monitoring, escalating complex issues to vendors.

• Support Windows PCs, printers, barcode scanners and other peripherals, including setup, repair and asset records.

• Manage vendor tickets through to closure and track SLAs.

• Apply security practices: user access, backups, endpoint protection, and compliance with company policy and Indonesian data protection regulation.

• Use company AI tools to automate repetitive work, such as reports and ticket handling, and propose improvements to business teams.

About you

• 3–5 years in IT support or an IT officer role, ideally in a distribution, retail, FMCG, logistics or fashion company

• D3/S1 in IT, Informatics, Computer Engineering or equivalent

• Windows 10/11, Active Directory/Microsoft 365, printers and peripherals

• Networking fundamentals (TCP/IP, DHCP, VLAN, Wi-Fi)

• Experience working with business or ERP systems as an end-user, super-user or support contact

• Hands-on ERP experience (NRS or similar: SAP B1, Oracle, Accurate, Odoo)

• Warehouse systems or barcode and label printer experience

• Fluent in English, for working with regional and HQ teams