IT Support & Systems Executive
Job Details
We are looking for a hands-on IT Support & Systems Executive to manage and support the Company's IT operations for both office and project sites.
Job Responsibilities
- Provide day-to-day IT support to office and site employees.
- Provide IT support and troubleshooting for hardware, software, Microsoft 365, email, printers and network issues.
- Install, configure and maintain computers, laptops, printers, network equipment and other IT devices.
- Manage user accounts, access permissions, device setup and IT asset inventory.
- Support servers, NAS, backup systems and office network infrastructure.
- Manage and maintain LAN, Wi-Fi, Internet, routers, switches, servers and NAS.
- Support Microsoft Dynamics 365 systems.
- Assist with cybersecurity, software deployment, system upgrades and IT projects.
- Support AI productivity tools such as Microsoft Copilot and ChatGPT and assist in digitalization initiatives.
- Liaise with external IT vendors, software providers and service providers.
- Implement and configure new IT systems, software and hardware according to company requirements.
- Identify opportunities to improve and digitalize company work processes.
- Maintain IT asset inventory, software licenses, warranties and system documentation.
- Troubleshoot and resolve IT issues promptly to minimize disruption to business operations.
- Perform other IT-related duties assigned by Management.
Requirements
- Diploma/Degree in Information Technology, Computer Science, Information Systems or related field.
- 2–4 years of relevant IT support/infrastructure experience preferred.
- Good knowledge of Windows, Microsoft 365, computer hardware and networking.
- Experience with server/NAS, CCTV and backup systems will be an advantage.
- Strong troubleshooting and problem-solving skills.
- Able to work independently with minimum supervision.
- Good communication skills and able to support non-technical users.
- Willing to travel to project sites when required.