IT SUPPORT TECH I
Posted
Summary
Entry-level, on-site IT support technician at a manufacturing facility in Dyersville, IA. Day to day: handle Level 1 helpdesk tickets, image and decommission PCs, maintain printers, troubleshoot VoIP phones and security cameras, run network cabling, and support new-hire IT setup.
Summary
The individual in this position reports to the I.T. Technical Support Supervisor, and is responsible for company-wide IT support; computers, printers, systems, software applications, general network support, and special projects. This is an entry-level IT support position.
Essential Duties and Responsibilities
- Monitor, review and respond to Level I Technical Support
- Update and maintain computer systems
- Support policies and procedures related to network hardware and software
- Computer imaging and decommissioning
- Accurately track computer security cameras
- Troubleshooting VoIP phone system
- Printer maintenance and trouble shooting
- Working with vendor software support
- Network cabling installation and termination
- New Hire IT Orientation and training
- Escalate higher level IT tickets to appropriate personnel
- Individual projects and research assigned by management
- After hour support coverage
- Additional duties as assigned