IT SUPPORT (TECHNICAL SUPPORT)
About the role
PT SINAR MANDALA TEKNOLOGI is seeking a dedicated and proactive IT Support (Technical Support) professional to join our technology team. This is a full-time position based in West Denpasar, Bali, where you will play a crucial role in ensuring our systems and infrastructure operate smoothly. As an IT Support specialist, you will be the frontline support for our organisation, providing technical assistance to end-users and maintaining the health of our IT infrastructure. This role is essential to our operations, ensuring minimal downtime and maximising productivity across the company.
Key responsibilities
Provide first and second-line technical support to end-users across the organisation via phone, email, and in-person assistance
Troubleshoot and resolve hardware, software, and network-related issues in a timely manner
Install, configure and maintain computer systems, peripherals, and software applications
Monitor and maintain IT systems, servers, and network infrastructure to ensure optimal performance
Create and maintain accurate documentation of support tickets, system configurations, and troubleshooting procedures
Perform regular system backups and ensure data security protocols are followed
Assist with user account management, access controls, and permission settings
Provide training and guidance to users on IT systems and software applications
Escalate complex technical issues to senior IT staff or external vendors when necessary
Maintain IT inventory and track hardware and software assets
What we're looking for
Proven experience in IT support or technical support roles within a software engineering or ICT environment
Strong knowledge of operating systems including Windows, macOS, and Linux
Experience with network troubleshooting and basic networking concepts (TCP/IP, DNS, DHCP)
Proficiency in ticketing systems and IT asset management tools
Excellent problem-solving skills with the ability to diagnose and resolve technical issues independently
Strong communication skills with the ability to explain technical concepts to non-technical users
Ability to work efficiently under pressure and manage multiple support requests simultaneously
Knowledge of cybersecurity best practices and data protection principles
Relevant IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent qualifications are highly desirable
Fluency in English and Indonesian is preferred
What we offer
At PT SINAR MANDALA TEKNOLOGI, we are committed to supporting the professional development and wellbeing of our team. We offer competitive remuneration packages, opportunities for continuous learning and career progression within our growing technology division, and a collaborative work environment. We provide access to training programmes and certifications to enhance your technical skills. Our full-time employees benefit from comprehensive health insurance coverage, paid leave entitlements, and a supportive workplace culture that values innovation and teamwork. We maintain a balanced approach to work-life integration and encourage our staff to achieve their professional goals whilst maintaining their personal wellbeing.
About us
PT SINAR MANDALA TEKNOLOGI is a dynamic technology company committed to delivering innovative software engineering solutions and ICT services. Based in Bali, Indonesia, we partner with organisations to enhance their technological capabilities and drive digital transformation. Our team is composed of talented professionals dedicated to providing high-quality technical expertise and customer-focused solutions. We foster a culture of continuous improvement, collaboration, and excellence, positioning ourselves as a trusted partner in the technology sector.
Apply now
If you meet the above criteria and are interested in joining our team as an IT Support (Technical Support) specialist, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any relevant certifications to our recruitment team. We look forward to welcoming a skilled and enthusiastic professional to PT SINAR MANDALA TEKNOLOGI.