IT Support Technician 2

Open 33d

Perform functions of IT Support Technician I in addition to duties listed below.
Manage major hardware/software upgrades.
Monitor and maintain all SQL databases.
Assist IT Network Administrator with appliance and network management, server log assessment and data backup.
Monitor and configure phone system, including adding/deleting users, assigning DIDs and setting up voicemail boxes.
Assist in network design and implementation.
Assist in server installation and configuration.
Track updates for firmware, software, and hardware.
Install, configure and support microcomputer hardware, software and peripherals.
Install, configure and support all network hardware, software, cabling and peripherals.
Provide high level of expertise in troubleshooting spreadsheets, databases and other office productivity software.
Assume responsibility for tracking application documentation, system documentation and training materials in inventory database.
Provide technical assistance to computer users.
Document existing computerized and manual processes.
Evaluate and recommend computer software products.
Arrange for outside service personnel to correct warranty and major hardware problems.
Ensure full system backup of network files and applications.
Perform other duties and responsibilities as assigned.