IT Support Technician 3
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Summary
Protos IT is hiring an IT Support Technician 3 for a 6-month contract-to-hire role in Washington, DC (20549). Day to day the tech delivers enterprise end-user support — Windows/macOS, enterprise apps, endpoint hardware diagnostics — handling incidents, escalations, and requests via ServiceNow under SLA-driven operations.
Job Title: IT Support Technician 3 Location: DC USA 20549 Duration: 6 Months contract to fulltime hire Experience: - 4 years of experience in enterprise IT support for end-user computing environments. - Advanced experience supporting Windows and macOS operating systems, enterprise applications, and endpoint hardware diagnostics. - Demonstrated experience in escalation handling, incident/request management, and SLA-driven support operations. Technical Skills: - ServiceNow and end-to-end ticket l…