IT Support Technician

Apollo MedFlight is looking for a motivated candidate to join our Information Technology team. The Ideal candidate will provide tier 1 technical support. Responsible for answering IT requests via service desk phone, email, instant message and explaining solutions in technical and non-technical terms.

Duties & Responsibilities:

• Install, maintain, troubleshoot, and repair hardware and software associated with desktops, laptops, printers, VoIP desk phone and mobile devices.
• Ensure successful daily user operations by responding to incidents, troubleshooting desktop issues, performing diagnostic testing, and resolving desktop inquiries
• Escalates unresolved problems to IT specialist’s and IT management.
• Administers Active Directory and Exchange (email) accounts.
• Provides end user support for all PC- based applications.
• Accurately document support issues, activities and/or resolutions and communicate user feedback to managers and IT team members.
• Monitor system changes, understand impact to end users and perform hardware and/or software installations and updates to desktop and/or laptop computers
• Excellent verbal and written communication with a professional demeanor and polished phone skills.
• Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence.
• Participate in after-hours support scheduling.

Minimum Qualifications:

• High school or equivalent and relevant certifications
• Intermediate knowledge or experience with Microsoft database and spreadsheet applications
• Ability to meet deadlines, and work within a team environment or independently.
• Must have excellent written and verbal communication skills
• Knowledge of Microsoft Applications

Preferred Qualifications:

• An Associate’s degree with coursework in computer science, information systems, or a related field is desirable.
• CompTIA A+ certification