IT Support Technician Apprentice
Beechwood Park School is an award-winning preparatory school for boys and girls aged 3 to 13, offering day and flexi-boarding in Hertfordshire.
About the role:
The IT Support Technician Apprentice is an important part of the IT team. The school is increasingly dependent on its IT systems working properly and efficiently. You will be responsible for system wide technical support including: workstations, laptops, printers, audio-visual, telecoms and printing. In co-operation with teachers you will support the teaching of IT by preparing relevant materials and working alongside pupils and teachers in the IT suites.
Responsibilities:
Handle frontline queries from various sources including email, helpdesk and telephone
Maintain communication with users, updating requests logged on the school’s ticketing system, and escalating them within the team as required
Install and maintain computer hardware, workstations, laptops, audio/visual equipment and peripherals
Maintain an up-to-date inventory of IT equipment
Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment
Routine administration including iPad maintenance, data backups, workstation health checks, anti-virus scans
Software installation, maintenance and upgrading
Support staff and pupils with the set-up and preparation of IT equipment around the school
Provide high quality customer focused technical support and training to non-teaching and teaching staff and to pupils
Assist with the set-up of AV equipment for lectures and presentations
Essential skills:
Good IT skills, hardware knowledge and familiarity with the full range of Microsoft products (including Office 365), Google Workspace and operating systems
Awareness of cyber security requirements
Health and safety awareness
Ability to work independently or as part of a team
Ability to take initiative
Good communication skills, both written and verbal
Excellent organisational skills
Ability to prioritise under pressure
The willingness to contribute to the lives of the pupils, parents and staff at the school
Well-motivated and reliable
The following experience would be beneficial:
Experience working in the education sector
Experience of working with iSAMS
Knowledge of non-windows environments (Apple and Linux)
Experience of learning platforms
Experience of managing social media platforms (Twitter, Facebook, etc.)
Internet and e-mail management
Experience of using and preparing audio/visual equipment
Experience of installing and maintaining PC hardware and software
Experience of supporting end users
Experience of troubleshooting network faults
Entry requirements:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: 40 hours per week
Benefits:
The post holder is eligible to be a member of the APTIS pension scheme, with an employer contribution of 6%
Lunch in the school dining room during term time, and staff room refreshments
Use of sports facilities including our indoor swimming pool
Staff discount on a selection of children’s holiday clubs
Free on-site parking
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!