IT Support Technician - AZ

Location

This position will be primarily based out of our Mesa I facility located at 4712 South Ellsworth Road, Mesa, AZ 85212. Will provide on-site support to all Arizona based sites in both Mesa and Phoenix.

Schedule (Current as of posting, but is subject to change pending business needs)

On-site; Full-time; Monday-Friday, 8.00 hour shift, 07:30AM-04:00PM. This role will require moments that flex the standard schedule, including weekends and evenings.

Position Description

Our IT Support Technician provides walk-up, desk-side, remote service technical support to all Arizona based team members both on-site and remote offices. This role is often involved in the procurement and installation of end-user technology, personnel moves and relocations, printers, device installation, troubleshooting and network cable installation. Works in conjunction with our Corporate IT team to implement changes and enhancements to infrastructure. This role reports to the Corporate IT Systems Manager located in our Virginia based operations.

Essential Responsibilities

• Always strive to represent yourself and our culture in a positive, professional manner.
• Embracing an adaptive/evolving environment in a proactive and positive manner.
• Manage end-user requests, prioritize work, and communicates with end-user regarding support efforts.
• Provide support for desktop technologies including end-user applications, operating systems, hardware, and peripherals.
• Complete limited administrative tasks for end-user access requests, hardware and software requests.
• Images and configures new systems, repairs or restores damaged systems, coordinates, decommissions retired systems.
• Aids with meeting room and collaboration technologies when necessary.
• Manage an inventory of end-user technology to support the needs of the business' on-boarding and hardware failure needs.
• Monitor inventory levels and recommends replenishment and disposal when necessary.
• Perform assigned job tasks which meet or exceed company expectations.
  • If further training in needed, must show clear evidence of improvement on specific duty.
• Must be able to work in small group settings or individually as needed and maintain positive and professional conduct while working with others.
  • Personal disagreement can occur; we must do our part in maintaining a professional level of respect to the best of our ability.
• Adhere to all safety policies and rules while raising any concerns to direct supervisor or EHS team.

Qualifications

THIS IS AN INDUSTRIAL MANUFACTURING ENVIRONMENT WHICH REQUIRES PHYSCIAL CAPABILITIES.

This position requires access to protected technical data and information governed by certain export control laws and regulations of the United States, including the International Traffic in Arms Regulations (22 C.F.R. Parts 120-130) (ITAR). Therefore, this role can only be performed by a “U.S. person” as defined in 22 C.F.R. § 120.62 as including U.S. citizens, lawful permanent residents, and certain protected individuals who have been granted refugee or asylee status by the United States Government.

Required

• High School diploma/equivalent.
• 2+ years of technical support experience.
• Passion for IT and continuous learning.
• Excellent user support skill and ability to assist with user issues in a positive and professional manner.
• Attention to detail; must be thorough and accurate when accomplishing tasks, including solid documentation skills.
• Knowledge and Ability to:
  • Manage the installation, configuration, maintenance, and troubleshooting of end user's PC or workstation.
  • Manage the installation, configuration, maintenance, and troubleshooting of PC or workstation software for end-users.
• Understanding of core Microsoft programs.
  • Windows, Outlook, Excel, Word, Teams, etc.
• Ability to support flexible scheduling when needed, which could include weekends and evenings.
• Physical capabilities:
  
  • • Ability to stand, walk, bend, extend, reach, push, pull, grasp, and twist for long periods of time throughout shift, many positions are standing or walking majority of shift.
    • Ability to frequently lift, carry, and/or push or pull up to 25lbs and occasionally lift and/or push or pull up to 50lbs without assistance.
    • Ability to crouch, kneel, and maneuver tighter access areas.
    • Extended periods of time with arms above head when installing cabling.
• Some travel to sister site locations (currently Minnesota, Virginia, Kentucky) as needed.
• Fundamental understanding of English language and able to show evidence can read at base comprehension level.
  • Though we strive to bridge language gaps, most paperwork and programs are in English.
  • Reading is crucial as someone is not always readily available to provide translations.
• Stable and reliable attendance.
  • A pattern of Late Ins, Early Outs, Unexcused Call Outs, etc. is not acceptable.
• Strong positive work ethic.
  • Have a good history of safe work practices, focus on quality, and steady efficiency.
• Must pass medical pre-screen with physical and background check.
• Must be authorized to work in the United States.
  • We do not currently support individuals that require paid visa programs.

Preferred

• Associate degree in technology or related field.
• Microsoft SharePoint Site Management (Cloud).
• Azure AD / Active Directory Users and Computers.
• Experience working in a mid-size company where gap-filling is routine.