IT Support Technician
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Summary
Backyard Products, a shed and playset seller, is hiring an onsite IT Support Technician to be the primary IT resource for ~120 employees split across its Dallas warehouse and Plano office — handling deskside support, Microsoft 365/Entra ID admin, Freshdesk ticketing, and warehouse tech like Zebra printers, scanners, Dynamics 365, and Pacejet.
Backyard Products has sold more than 4 million sheds and playsets since 1975, helping make backyards a destination for families across America.
We’re looking for an IT Support Technician to provide hands-on technology support across our Dallas Warehouse and Plano office. This is an important role within our organization because you’ll be the primary IT resource for approximately 120 employees across two different environments.
You’ll work closely with our VP of Technology and broader IT team while having the independence to manager day-to-day priorities at the local sites.
Key Responsibilities:
- Serve as the primary onsite IT resource for approximately 120 employees across the Dallas warehouse and Plano office.
- Keep day-to-day technology running reliably so warehouse, sales, creative, customer service, and other teams can work effectively.
- Provide hands-on troubleshooting while also identifying opportunities to prevent recurring problems.
- Work independently while staying connected to the central IT team and VP of Technology.
Warehouse & operational technology
- Support shipping and receiving technology, including scanners, thermal/Zebra printers, shared terminals, barcode equipment, and radios.
- Troubleshoot technology supporting Dynamics 365 and Pacejet.
- Help resolve connectivity, printing, labeling, and integration issues.
- Understand that warehouse technology can be time-sensitive, particularly around shipping deadlines.
Office & employee support
- Provide deskside and remote support for employees in creative, sales, new product development, and customer service.
- Set up and maintain computers, workstations, Microsoft 365, printers, conference rooms, and mobile devices.
- Help employees who may not be technically experienced in a patient, professional manner.
IT administration
- Manage support requests through the Freshdesk ticketing system.
- Assist with user accounts, permissions, passwords, MFA, Microsoft Entra ID, and Microsoft 365.
- Support employee onboarding and offboarding.
- Maintain technology and equipment inventories.
- Coordinate with vendors for repairs, replacements, RMAs, and supplies.
- Document solutions so that problems can be resolved more efficiently in the future.
Qualifications:
- 2+ years of hands-on IT support experience, particularly as an independent onsite resource.
- Experience supporting Windows computers and laptops.
- Working knowledge of Microsoft 365 administration.
- Practical understanding of network troubleshooting, including wired/Wi-Fi connections, VPN, DNS, and networked printers.
- Evidence of having identified and solved a problem independently, rather than only completing assigned tickets.
- Experience in a warehouse, distribution, manufacturing, or shipping environment.
- Familiarity with Zebra printers, scanning equipment, shipping software, Dynamics 365, or Pacejet.
- A+, Network+, or Microsoft certifications are preferred, but not required.
- Take ownership of your work and communicate clearly with both technical and non-technical colleagues.
- Comfortable working independently while knowing when to reach out for additional support.
- Look for ways to improve processes, prevent recurring problems, and make technology easier for others to use.
- Interested in using modern technology, automation, and AI tools to work more efficiently while applying good technical judgment.
- Ability to lift up to 60 lbs. (PCs, monitors, printers, label stock, etc.)
- Valid Drivers License with reliable transportation for traveling between locations.
Schedule: Onsite 5 days a week, splitting time between the Plano and Dallas locations.
Must be within reasonable distance from both locations.
Self-direction is central to this role, and our selection process asks candidates to demonstrate it, not just describe it.