IT Support Technician

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As an IT Support Technician, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Resolve complex technical issues, acting as a subject matter expert;
• Answer questions through corporate ticketing system, email, and phone calls;
• Monitor support queue for incidents and make sure they are correctly prioritized and assigned to the correct person or department;
• Write and maintain knowledge base articles to ensure support resources are up-to-date, userfriendly, and effective in addressing common issues;
• Provide leadership and guidance to IT Support Technician I and II team members;
• Mentor team members in advanced technical and customer service skills;
• Serve as an escalation point for the most challenging incidents;
• Update users on the status of their incidents;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• Bachelor's degree in computer science or a related field or equivalent work experience;
• At least five (5) years of experience in IT support;
• Technical certifications preferred;
• Proficient in the organization's key technology platforms. For example, Office 365 applications, Windows, macOS, hardware, etc;
• Strong analytical, problem-solving, and conceptual skills, and the ability to own a technical task and work it to completion;
• Proven subject matter expertise;
• Excellent verbal and written communication skills;
• Ability to work independently with a high level of initiative;
• Demonstrated ability to work in an organized, detailed, and cooperative manner;
• Exercise a high level of confidentiality;
• Must be willing and able to work evenings and weekends, as needed.
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• Comprehensive health insurance (medical, dental, and vision)
• 403(b) retirement plan with employer match eligibility
• Generous time off (11 paid holidays, PTO YourWay, paid parental leave, separate sick and paid absence banks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program
• Employer paid long-term disability and group term life insurance