IT Support Technician – Cheltenham
Summary
First-line IT Support Technician at a school in Cheltenham, providing day-to-day technical support to staff and pupils — troubleshooting hardware and software issues, maintaining computers, printers and interactive displays, managing user accounts, and assisting with routine network maintenance.
Job Title: IT Support Technician
Location: Cheltenham, Gloucestershire
Salary: Dependent on experience
Contract Type: Full-time, Permanent
Start Date: As soon as possible
A school in Cheltenham is seeking an IT Support Technician to provide reliable technical support to staff and pupils.
The successful candidate will assist with day-to-day IT issues, maintain equipment, and support the effective use of technology across classrooms and administrative areas.
Key Responsibilities:Provide first-line technical support across the school.
Diagnose and resolve hardware and software issues.
Install and maintain computers and peripheral equipment.
Support interactive displays, printers, and classroom technology.
Assist with user accounts and access issues.
Record technical faults and completed repairs.
Support routine network and system maintenance.
Assist with equipment audits and stock management.
Escalate complex technical issues appropriately.
Promote safe and responsible use of school IT systems.
Previous IT support experience.
Strong troubleshooting and problem-solving abilities.
Good understanding of hardware and software.
Basic knowledge of networking would be advantageous.
Patient and professional approach to user support.
Good organisation and communication skills.
Relevant IT qualifications are desirable.
Please submit your latest CV detailing your technical support experience and IT skills.