IT Support Technician

IT Support Technician (Field)
BlueWave Express Car Wash | ClearWater Express Wash
Texas | Full-Time | Hourly
Pay: $17.00 – $20.00 per hour

About Us
BlueWave Express Car Wash and ClearWater Express Wash are a fast-growing family of express car washes across Texas. Our sites run on technology, from point-of-sale (POS) terminals and pay stations to cameras, phones, and networks. When something goes down, our guests and team members feel it right away. We’re looking for a hands-on IT Support Technician who likes being on the move, solving problems on the spot, and keeping our washes and offices running smoothly.

Position Summary
The IT Support Technician is our field-based support for corporate, operations, maintenance, and development teams. You’ll travel between our wash sites and office locations to install, troubleshoot, and maintain hardware, software, POS systems, and network equipment. You’ll also support users remotely. This role is a good fit for someone who’s tech-savvy, customer-focused, and comfortable working both on their own and as part of a team.

What You’ll Do

• Travel to wash sites and office locations across the region to provide on-site IT support
• Install, set up, and troubleshoot PCs, laptops, printers, and other peripherals
• Support POS systems, pay stations, and other site equipment that guests and team members use every day
• Troubleshoot and resolve hardware, software, and desktop application issues
• Troubleshoot IP phones, VoIP devices, and IP security cameras
• Install, terminate, and test network cabling, and help with basic network setup and connectivity issues
• Help set up technology for new site openings and acquisitions
• Provide remote support by phone, email, and remote-access tools
• Track and document issues, fixes, and equipment
• Identify issues that need urgent attention and escalate them
• Provide after-hours and on-call support for urgent issues