IT Support Technician

Hi,

Trust all is well at your end.

Currently, we have an opening for a IT Support Technician for our direct client in Baltimore, MD The position details are given below. If you are interested, you can email me or call me.

Job Title: IT Support Technician

Location: Baltimore, MD

Contract Duration: 6 Months (Possible Extension)

Position Overview:
Client is seeking a dedicated and experienced IT Support Technician to join our team. This is a critical role that involves providing on-site technical support across various client locations within Baltimore County. The ideal candidate will possess strong troubleshooting skills, the ability to work independently, and a commitment to delivering high-quality IT services to our schools and administrative offices.

Responsibilities:

• Communicate effectively with all levels of customers including administrators, staff, students and vendors
• Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)
• Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
• Installs and configures supported device operating systems
• Performs routine diagnostics and maintenance with multiple operating systems
• Installs and configures applications and other supported software packages
• Tests new releases for supported systems
• Performs network support and troubleshooting duties
• Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
• Troubleshoots hardware and software issues
• Assists teachers with resolving device related problems
• Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
• Coordinates with vendors when necessary
• Participates as team member on small and/or large projects
• Records activities in the work order system
• Updates/Creates internal supported system documentation

Required Skills:

• Associates Degree in a related technology area
• Minimum of three (3) years’ experience installing, upgrading, troubleshooting and maintaining device software
• Knowledge of Windows and Apple hardware and software platforms
• Ability to perform technical tasks with minimal supervision
• Must be able to follow oral and written directions
• Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
• Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
• Ability to lift 50 pounds and climb a ladder

Desired Skills:

• Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications