IT Support Technician (Cloud & Cybersecurity)

IT Support Technician (Cloud & Cybersecurity) Location: Newtownabbey, Northern Ireland Reporting To: Technical Manager Join a Growing IT & Cybersecurity Team JTec IT Ltd is a rapidly growing Managed IT Services and Cybersecurity provider supporting businesses across Northern Ireland, the Republic of Ireland and Great Britain. We're looking for an enthusiastic and ambitious IT Support Technician who is passionate about technology, enjoys solving problems, and wants to play a key role in delivering exceptional service to our customers. This is an excellent opportunity to work with modern technologies including Microsoft 365, Azure, Intune, cybersecurity platforms, virtualisation solutions and cloud services, while gaining hands-on experience across a wide range of customer environments. You'll have the opportunity to work independently, contribute to technical projects, improve internal processes, help develop automation and documentation, and continually expand your technical skills in a fast-paced MSP environment. Why JTec IT? At JTec IT, we believe our people are our greatest asset. We invest in training, encourage innovation, and provide opportunities for our team to grow their skills whilst working with the latest technologies. If you're looking for a role where no two days are the same, where you'll make a real impact for customers, and where your ideas and expertise are valued, we'd love to hear from you. What You'll Be Doing As an IT Support Technician, you'll provide technical expertise and support to our customers both remotely and onsite. Your responsibilities will include: Technical Support Deliver outstanding technical support via telephone, remote access and onsite visits. Troubleshoot and resolve hardware, software, networking and cloud-related issues. Assist customers with Microsoft 365, Windows and cybersecurity technologies. Maintain high levels of customer satisfaction through excellent communication and service delivery. Infrastructure Deployment Install, configure and support: Windows Server environments Microsoft 365 solutions Azure services Intune and Endpoint Management Networking equipment Cybersecurity solutions Deploy desktop, server and communication systems at customer premises. Assist with infrastructure upgrades, migrations and technology projects. Cybersecurity Services Implement and support JTec IT cybersecurity solutions. Assist customers with security best practices, endpoint protection and compliance requirements. Support vulnerability remediation and security improvement initiatives. Documentation & Process Improvement Create and maintain technical documentation and knowledge base articles. Document solutions and procedures for common issues. Assist with developing and improving Standard Operating Procedures (SOPs). Identify opportunities for automation and process improvements to enhance service delivery. Continuous Learning Stay up to date with emerging technologies and industry trends. Participate in internal training and professional development activities. Contribute ideas and recommendations for new technologies and services. What We're Looking For Experience & Technical Knowledge Ideally, you will have experience in several of the following areas: Windows Server 2019, 2022 and 2025 Server AD and Group Policy administration Windows 11 administration Microsoft 365 administration and support Azure Cloud Services Microsoft Intune, Teams and OneDrive Administration SharePoint Administration Microsoft Entra ID Administration Hyper-V and Proxmox Networking concepts including DNS, DHCP, VLANs and VPNs Firewalls and security appliances NAS Drives Linux Sever Administration Endpoint protection and cybersecurity solutions Backup and Disaster Recovery technologies Previous MSP experience would be advantageous but is not essential. Qualifications & Requirements Minimum 2 years' experience working within the IT industry. Full UK Driving Licence. Access to a vehicle with business-use insurance. Relevant Microsoft, CompTIA or cybersecurity certifications are desirable but not essential. Personal Attributes We're looking for someone who: Has a genuine passion for technology. Is self-motivated and eager to learn. Thrives in a fast-paced environment. Can work independently and as part of a team. Demonstrates excellent problem-solving skills. Provides exceptional customer service. Communicates clearly and professionally. Has strong organisational and time-management abilities. Takes ownership of tasks and follows them through to completion. Wants to continually improve both personally and professionally. What We Offer Professional Development Ongoing training and development. Exposure to a wide range of technologies and customer environments. Opportunities to gain industry-recognised certifications. Hands-on involvement in infrastructure, cloud and cybersecurity projects. Hybrid Working Hybrid and work-from-home opportunities available following successful completion of probation. Employee Benefits Health plan available to all employees. Mileage allowance of 45p per mile for business travel. Modern working environment. Friendly and supportive team culture. Holidays 20 days annual leave plus 8 statutory holidays. Working Hours Monday to Friday 8:30am to 5:00pm with flexible alternatives Salary £29,000 to £42,000 depending on experience. JTec IT Ltd is an Equal Opportunities Employer. Skills: Help Desk Support Remote support Remote Troubleshooting PC Support Desktop PC CompTIA A+ Hardware troubleshooting Benefits: Flexitime Pension Fund Paid Holidays Mobile Phone Medical Aid / Health Care Parking

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