IT Support Technician

Salary: £30,000 - 30,000 per year

Requirements:

• Previous experience in an IT support, IT management or similar hands-on IT role.
• Experience managing or taking ownership of an IT function.
• Knowledge of Partner for Windows (Tikit) or other legal case management systems would be advantageous.
• A strong understanding of Microsoft 365, networks, hardware, cloud systems and cybersecurity.
• A proactive and enthusiastic attitude with a strong can-do approach.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills, with the ability to explain technical matters clearly to non-technical users.
• Excellent organisational skills and the ability to manage competing priorities.
• A reliable, hands-on approach with a willingness to continue learning and developing within the role.

Responsibilities:

• Maintain and support our case management system, including Partner for Windows (Tikit).
• Provide hands-on support for hardware, software and IT-related issues across our firm.
• Manage user accounts, onboarding and IT setup for new starters.
• Deliver Partner for Windows training and provide general IT guidance to our staff.
• Ensure the availability, integrity and performance of our IT systems and networks.
• Oversee regular system updates, backups and software licensing.
• Monitor systems for vulnerabilities and implement proactive security measures.
• Support GDPR compliance, cybersecurity and data protection requirements.
• Manage third-party IT suppliers and software providers.
• Lead IT projects, including upgrades, migrations and infrastructure improvements.
• Assist with the management and maintenance of our websites.
• Travel between office locations when required.
• Carry out additional IT duties as reasonably required.

Technologies:

• Cloud
• Hardware
• Support
• Microsoft 365
• Security
• Windows
• Office 365

More:

We are a long-established and highly respected legal firm with offices across Kent. We are committed to delivering a professional, approachable and client-focused service, while maintaining a supportive and collaborative working environment for our staff. This is a hands-on IT Support Technician role based in Gravesend, Kent, with a salary of £30K. The hours are Monday to Friday, 9:00am to 5:30pm, and the role may require travel to other office locations and occasional out-of-hours work when necessary. We offer an excellent opportunity for an experienced IT professional who enjoys a varied role and wants to take ownership of a broad IT function within a professional and established organisation.

last updated 34 week of 2026