IT Support Technician (Entry Level)
Summary
Entry-level IT Support Technician providing Tier 1 day-to-day support at a family-owned pharmaceutical manufacturer in Columbus, IN: troubleshooting hardware/software issues, resetting passwords, setting up computers and printers, running network cabling, and logging tickets, escalating complex issues to the Systems Administrator.
Applied Laboratories, Inc. is a family-owned company located in Columbus Indiana. For more than 40 years we have specialized in developing, manufacturing and packaging over-the-counter health care products for customers across the U.S. and abroad. We continue to focus on our customers by providing them with quality products through continuous improvement which has been the key to our continued success. As we grow, we strive to maintain that unique small business feel while encouraging employee training and personal growth throughout all of our teams. The pharmaceutical industry continues to expand creating new job opportunities within our company.
Summary
We are currently looking for a reliable, entry-level IT Support Technician to provide day-to-day technical support across the organization. This role focuses on basic troubleshooting, user assistance, and supporting network and hardware infrastructure. Ideal for someone with foundational knowledge who wants hands-on experience and growth.
Key Responsibilities
- Provide Tier 1 support for employees (password resets, login issues, basic troubleshooting)
- Set up and configure computers, printers, and standard office equipment
- Diagnose and resolve common hardware and software issues
- Assist with onboarding/offboarding user accounts and devices
- Run and terminate network cabling as needed
- Support basic network troubleshooting
- Document issues and resolutions in ticketing system
- Escalate complex issues to the Systems Administrator
Requirements
- Basic understanding of computer hardware, operating systems, and common applications
- Foundational knowledge of networking (IP addresses, Wi-Fi, etc.)
- Ability to follow instructions and troubleshoot methodically
- Strong communication and customer service skills
- Willingness to learn and take direction
Preferred Qualifications
- CompTIA A+ certification
- CompTIA Network+ certification
- Previous hands-on experience (school, internship, or personal projects)
Work Environment
- On-site support role
- Mix of desk work and physical tasks (equipment setup, cable runs)
- Fast-paced, problem-solving environment