IT Support Technician

At Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected—not just accommodated.

The IT Support Technician provides IT technical support to internal users, serving as the first point of contact for support tickets and troubleshooting connectivity, software, and device issues across laptops, iPads, peripherals, conference room equipment, and VoIP systems. This role applies standard Office 365 builds, supports IT asset deployment, and assists with administering third-party SaaS applications, including iCM, Paycom, FMSE, and ZenDesk. This position involves in-person interaction with employees and some people served, regular travel across Anne Arundel County and Maryland's Eastern Shore, and is designated as essential during emergencies.