IT Support Technician
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Location: Hannover, Germany.
Start date: October 1st, 2025.
Work pattern: 3 days a week.
Contract: Long-term on an on-going basis
Skills and Qualifications Required:
- Over 24 months of work experience.
- Advanced knowledge in computer hardware, software applications, and Microsoft OS.
- Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
- Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
- Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
- Strong customer service skills, problem resolution, and ability to adhere to documented processes.
Language Requirement:
- Fluency in German/Deutsche and English (written and verbal).
Equipment Provided:
- Systems and equipment, including a PC and phone.
Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.