IT Support Technician

We are seeking an IT Support Technician to join our dynamic team. The ideal candidate will have a strong foundation in IT service management and technical support, with a focus on providing exceptional customer service. As an IT Support Technician, you will be responsible for troubleshooting and resolving hardware and software issues, assisting with operating system installations, and configuring network settings. You will play a crucial role in maintaining the integrity of our IT infrastructure and ensuring that all systems are running smoothly. Key Responsibilities: - Provide technical support to end-users, addressing issues related to hardware, software, and network connectivity. - Install and configure operating systems and applications as required. - Manage and troubleshoot LAN and WAN connections, ensuring optimal performance. - Utilize ITIL and ITSM best practices to enhance service delivery and customer satisfaction. - Conduct regular maintenance on antivirus software and ensure systems are secure. - Document all support interactions and resolutions in the ticketing system. - Collaborate with other IT team members to improve processes and resolve complex issues. Required Skills: - Proficiency in ITIL and ITSM frameworks. - Strong technical skills in OS installation, configuration, and troubleshooting. - Knowledge of networking concepts, including LAN, WAN, DNS, and DHCP. - Experience with hardware and software support. - Excellent customer service and communication skills. - Ability to work independently and as part of a team. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to grow your career in IT support.