IT Support Technician

● Serve as the first point of contact for routine technology support requests from school and municipal employees. ● Diagnose and resolve Tier 1 hardware, software, peripheral, printing, connectivity and user-account problems. ● Install, configure, deploy, maintain and repair desktops, laptops, Chromebooks, iPads, printers, monitors, phones and related equipment. ● Support Windows, macOS, ChromeOS and iOS/iPadOS devices. ● Provide basic support for Google Workspace, Microsoft 365 and other district/Town applications. ● Receive, document, prioritize and resolve support requests through the IT ticketing system and escalate more complex problems to senior IT staff. ● Prepare, image, configure and deploy new and replacement devices. ● Perform routine hardware repairs and component replacements. ● Assist with employee onboarding/offboarding, including equipment preparation, setup, collection and inventory. ● Maintain accurate hardware inventory, asset tags and equipment records. ● Assist with classroom technology, displays, projectors, interactive panels, audio/visual equipment and related peripherals. ● Troubleshoot basic wired and wireless connectivity issues ● Assist with technology setup for meetings, presentations and special events. ● Perform preventive maintenance and routine software/firmware updates as directed. ● Travel between school and municipal buildings as necessary. ● Provide courteous, responsive and professional technical assistance to students, employees, and other authorized users. ● Perform other technology-related duties as assigned.