IT Support Technician (Help Desk)

Company Background and Summary

Vivace is an innovative aerospace and defense engineering and manufacturing company specializing in the design, development, manufacture, and testing of integrated spaceflight systems, aerostructures, precision tooling, and advanced aerospace components. Located within NASA's Michoud Assembly Facility, Vivace supports some of the world's most advanced commercial aerospace, defense, and space programs through engineering excellence, manufacturing expertise, and a commitment to mission success.

Vivace is entering an exciting period of accelerated growth, operational expansion, and organizational development. The Human Resources team plays a critical role in supporting this growth by building strong leaders, developing scalable people processes, and creating an engaging, high-performance culture.

The IT Support Technician is the local point of contact for employees across production, engineering, and administration, providing day-to-day technical support, endpoint management, and hands-on assistance across shifts. The role ensures reliable user and shop-floor technology while escalating infrastructure and security matters to the platform team.

What You Will Own (Essential Functions)

• First-line IT support across shifts — hardware, software, accounts, shop-floor terminals, printing, and connectivity.
• Endpoint management — imaging, deployment, patching, and lifecycle in line with platform security baselines.
• Hands-and-eyes support supporting shop-floor data-collection devices and terminals in partnership with the platform team.
• User account and access support (with proper approvals) via the platform identity system.
• Adherence to security policy in a CMMC L2 / ITAR environment — device compliance, removable-media rules, and reporting concerns.