IT Support Technician I PER DIEM
We are seeking a dedicated Per Diem IT Support Technician (Desktop Support) to join our team in providing exceptional technical support within our healthcare organization. The ideal candidate will possess a robust blend of technical expertise and soft skills, ensuring a secure and efficient IT environment while delivering excellent customer service. This may include diagnosis and troubleshooting of all organizational software, hardware, and mobile devices. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support.
Responsibilities
Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
Basic knowledge of end-user computing, network-based PC/workstation systems, and hardware
Collaborate with other members of the IT team to develop and implement new technologies
Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues
Ensure data security and compliance with healthcare regulations
Basic understanding application, and end user workflows
Strong communication skills
Analytical abilities and decisiveness
Responsible for maintaining and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition
Perform basic to moderate configuration and repair of end user equipment, peripherals and mobile devices
Responsible for partnering with the business units supported to understand the business impact of support issues
Restoration and migration of user data
Video Conference room equipment support and meeting support
Potential after-hours support requirements
Train end users on technology best practices
Respond to all email, phone calls and service assignments in a timely manner
Responsible for owning and supporting various applications in the CMDB
Responsible for managing assets information, validation and conducting audits in the CMDB
QUALIFICATIONS
Associate degree (preferred) or equivalent work experience. High School Diploma or GED required.
Microsoft Certification(s), or other IT related certifications preferred
Networking: Basic understanding in networking concepts to manage the growing network infrastructure within healthcare facilities
Cybersecurity: Demonstrated skills in cybersecurity to protect patient information and healthcare systems
Cloud Services: Basic understanding of cloud services and virtual desktop infrastructures, such as VDI and Citrix, as healthcare moves more services to the cloud
Soft Skills: Strong communication skills to explain technical issues in layman’s terms and active listening to understand user needs
Continuous Learning: A commitment to continuous learning and adapting to new technologies and software updates