IT Support Technician I Per Diem

The IT Support Technician 1 Per Diem position is responsible for end user support of computer workstations and associated peripherals. This may include diagnosis and troubleshooting of all organizational software, hardware and mobile devices. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support. Hours will typically be 22.5hrs per week.

• Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
• Works under indirect supervision, may escalate as required
• Inventory management via approved software and technology
• Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation
• Respond to all email, phone calls and service assignments in a timely manner
• Other duties as assigned
• Ability to lift 40 pounds consistently
  
  

Education and Training:

• Technical Certification, Technical Associate’s or Bachelor’s Degree preferred or equivalent relevant work history.

• Minimum of HS Diploma or GED
  

  Experience:

• Prior application and/or technical support highly preferred