IT Support Technician

Remote with Travel- Contract IT Support Technician – Break/Fix & On-Site Support

Justus Property Management, Inc. is seeking an experienced and dependable Contract IT Support Technician to provide as-needed technical support for our corporate office and approximately 175 property locations throughout Indiana, Ohio, and Kentucky, supporting approximately 200 Google Workspace user accounts.

This is a remote, contract / break-fix hourly position and is not a traditional full-time IT role. The majority of technical support will be provided remotely; however, travel to company and property locations throughout Indiana, Ohio, and Kentucky is required when hands-on assistance is necessary.

The ideal candidate will have strong experience supporting a multi-location business environment, administering and troubleshooting Google Workspace, resolving hardware and network issues, managing technology assets, and assisting employees with varying levels of technical experience.

Essential Duties and Responsibilities

• Provide remote technical support for approximately 175 company and property locations, with on-site support when required.
• Provide technical and account support for approximately 200 Google Workspace accounts.
• Administer and troubleshoot Google Workspace, including Gmail, Google Drive, Google Calendar, user accounts, security settings, and related applications.
• Assist with Google Workspace user setup, account changes, password and login issues, account recovery, and access issues.
• Assist with Google Workspace security administration, including multi-factor/2-Step Verification and account security issues.
• Assist with onboarding and offboarding by establishing, modifying, suspending, or securing technology access as directed by the company.
• Diagnose and resolve computer, hardware, software, printer, scanner, internet, network, and connectivity issues.
• Troubleshoot desktops, laptops, monitors, docking stations, printers, scanners, and other office technology.
• Troubleshoot Wi-Fi, routers, switches, network connections, and internet connectivity.
• Set up, configure, replace, and troubleshoot computers and related equipment.
• Evaluate hardware needs and recommend appropriate computers, monitors, printers, networking equipment, peripherals, and other technology.
• Order approved computer hardware, equipment, and technology supplies for company and property locations.
• Coordinate hardware purchases, replacements, warranties, repairs, and equipment delivery as needed.
• Maintain an accurate hardware inventory and asset-tracking system for company technology equipment.
• Track computers, monitors, printers, networking equipment, and other applicable technology assets by location.
• Maintain applicable asset information, including equipment type, make/model, serial number, purchase date, assigned property/location, warranty information, and replacement or disposal status.
• Document equipment transfers between properties and maintain accurate records when equipment is reassigned, replaced, returned, or removed from service.
• Assist management in identifying aging or obsolete equipment and planning for future hardware replacements.
• Ensure retired equipment is appropriately documented and company data is securely removed prior to disposal or recycling.
• Install and configure approved software and business applications.
• Troubleshoot browser, login, password, email, and user-access issues.
• Diagnose equipment failures and determine whether equipment should be repaired or replaced.
• Coordinate with internet service providers, software vendors, hardware vendors, and other third-party providers when necessary.
• Assist with new property, office, workstation, and technology setups as needed.
• Maintain accurate documentation of service requests, work performed, time spent, equipment serviced, and recommended follow-up.
• Communicate technical issues and solutions clearly to employees and management.
• Maintain strict confidentiality and protect company, employee, resident, and other sensitive information when accessing company systems or equipment.
• Perform other technology-related troubleshooting and support as requested.