IT Support Technician - Kincardine

We are looking for an IT Support Technician based out of our Kincardine office to provide end user support to employees. Duties and Responsibilities

Provide troubleshooting support to Superheat employees
Evaluate and install computer hardware, software, and operating systems
Implement data, software, and hardware security procedures
Be capable of performing data backups and recovery operations
Collaborate with teams in testing, application, and training of personnel
Produce documentation that assist others in troubleshooting
Set up local area networks and internet connections
Evaluate and optimize performance of our computers and network systems
Create procedures and policies based on Superheat FGH requirements
Maintain materials and documentation that will assist personnel in troubleshooting
Create training documentation
Making recommendations for changes to senior management
Able to work varying shifts and an on-call rotation
Act as liaison between departments to assist in resolution

Knowledge, Skills, and Abilities Required

Possess a working knowledge of Microsoft products such as Active Directory, Exchange, Teams, SharePoint, Office 365, and Azure.
Ability to prioritize and meet deadlines
Excellent communication and interpersonal abilities

Work Experience and Educational Requirements

At least 1 year of experience providing computer network support
Post-secondary education in a related field
Network Certificates/Qualifications would be an asset
Windows based Environment, Certifications are an asset
Experience with Cloud services and Infrastructure would be an asset