IT Support Technician L1

Salary: £27,000 - 30,000 per year Requirements: Some service desk or IT Level 1 support experience CompTIA certification is preferred Basic understanding of Active Directory Full right to work in the UK full time Responsibilities: Take inbound support calls and resolve issues where possible Raise tickets and escalate issues to Level 2 or Level 3 when needed Handle common issues such as password resets, account resets, printer issues, signature changes, and device enrolment Use CRM, ticketing sy…