IT Support Technician – Level 2 & Business Phone Systems
Summary
Level 2 IT support technician at a Perth managed IT services (MSP) provider — first point of contact for client support tickets covering Windows, Microsoft 365, networking, and VoIP business phone systems, with a development path into advanced phone-system configuration. Salary $75k–$80k.
Salary: $75,000 – $80,000 per year
About the role
Reporting to the Technical Team Leader, you'll work alongside technicians as one of the first points of contact for clients needing support. You'll handle issues within your capability, keep clients informed and involve senior specialists when needed.
Key responsibilities
- Answer support calls, investigate issues and assist with Windows computers, Microsoft 365, email, user accounts, applications and peripherals
- Diagnose connectivity problems involving local networks, Wi-Fi, routers and firewalls, and carry out appropriate changes within agreed procedures
- Support handsets, users, extensions, call routing and VoIP issues, with a defined development path into advanced phone-system troubleshooting and configuration
- Assist with device management, Windows Servers, virtualisation hosts and backup checks, with guidance from infrastructure specialists
- Maintain accurate ticket notes, time recording and useful handovers
- Explain what happened, what was checked and what needs to happen next
About you
- Practical experience supporting business users and resolving IT problems
- Microsoft 365, Windows desktop support and networking fundamentals
- Ability to communicate clearly with clients, ask useful questions and work through unfamiliar problems logically
- Reliable, take feedback constructively and own your work
- Previous MSP experience is valuable
- Experience with VoIP or business phone systems will be particularly well regarded
About us
Modular AU is a managed IT services team. We're a practical, technically minded team that enjoys friendly banter, keeps things informal and takes work seriously. We value people who contribute positively, treat others with respect and pull together when things get busy. You'll be working with experienced people who can help you develop, in a role where you can contribute rather than simply read from a support script.