IT Support Technician

POSITION SUMMARY:

The IT Technician will troubleshoot end-user issues, maintain IT systems, deploy technology solutions, and support ongoing projects in a fast-paced warehouse and production environment while working as part of a collaborative IT team.

DUTIES AND RESPONSIBILITIES:

End User Support & Administration

• Provide technical support and troubleshooting for hardware, software, Microsoft 365, networking, mobile devices, conference room technology, printers, handheld scanners, and other end-user technologies.
• Manage support requests through our ticketing system, documenting issues, resolutions, and recurring problems.
• Escalate complex issues as needed and ensure timely resolution.
• Administer user accounts, permissions, licensing, and device management within Microsoft 365, Microsoft Entra ID, and Microsoft Intune.

Systems & Infrastructure

• Perform routine maintenance and monitoring activities, including system updates, patch management, endpoint security monitoring, and system health checks.
• Support and maintain IT infrastructure to ensure reliability, performance, and security.
• Support network equipment installations and basic network troubleshooting.
• Deployment & Project Support
• Install, configure, and deploy hardware and software throughout the organization.
• Assist with infrastructure improvements, equipment deployments, and facility expansion projects.
• Coordinate with vendors, service providers, IT team members, and business stakeholders to resolve issues and implement technology solutions that support operational goals.

Documentation & Training

• Maintain documentation of systems, configurations, inventory, support procedures, and ticket activity.
• Create and update user guides and knowledge base articles.
• Educate end users on technology best practices and basic troubleshooting techniques.