IT Support Technician (m/f/d), Full time (40 h/w)
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Summary
Provides first- and second-line IT support at Modul University Vienna: handling helpdesk tickets, supporting Windows 10/11 and Microsoft 365 (Active Directory/Entra ID), maintaining classroom AV/EdTech equipment, and assisting senior IT staff with network and infrastructure upkeep. PowerShell scripting and ticketing tools are core to the role.
Modul University Vienna is seeking an enthusiastic, experienced and customer-focused professional to join our dynamic technology team, providing first-line technical support and ensuring seamless day-to-day operations across our Windows environment, infrastructure and specialized classroom learning spaces.
- Helpdesk & Ticketing: Manage, prioritise and resolve incoming support requests efficiently using our IT ticketing system, ensuring timely communication with end users.
- Windows Server & Desktop Support: Provide robust first- and second-line support for Windows operating systems, hardware, software installation, troubleshooting and user account management (Active Directory / Entra ID).
- Classroom & EdTech Support: Maintain and troubleshoot interactive displays, projectors, audiovisual equipment and student and staff devices to help ensure disruption-free learning environments.
- Infrastructure Maintenance: Assist in monitoring and maintaining local network infrastructure, Wi-Fi access points, printers and server backups under the guidance of senior IT staff.
- Documentation & Onboarding: Create clear technical guides for staff and students and assist with setting up new hardware and software deployments
- Proven experience (2+ years) in a dedicated IT support or helpdesk environment; experience within schools or educational institutions is a distinct advantage.
- Strong working knowledge of Windows 10/11 administration and Microsoft 365.
- Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP and Wi-Fi troubleshooting.
- Hands-on experience with classroom audiovisual technology and interactive learning tools.
- Proficiency in using IT ticketing systems such as Jira, Zendesk, Freshdesk or ServiceNow.
- Hands-on experience with PowerShell scripting for Windows administration, Microsoft 365 management, troubleshooting, and automation of routine IT tasks.
- Communication skills: Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users, students and staff.
- Language: Professional proficiency in English, both written and spoken, is essential.
Desirable Skills & Certifications
- Microsoft certifications: Relevant current Microsoft credentials, such as Microsoft Certified: Azure Fundamentals (AZ-900), Security, Compliance, and Identity Fundamentals (SC-900), or a Microsoft 365 role-based certification (AZ-104).
- CompTIA A+: CompTIA A+ certification, or demonstrable equivalent knowledge of hardware, operating systems, networking, security and troubleshooting.
- Other industry certifications: CompTIA Network+, ITIL Foundation, Cisco CCST/CCNA, or equivalent service management and networking qualifications including VLAN configuration, trunk/access ports, Spanning Tree Protocol (STP), and basic switch troubleshooting.
- Education technology: Training or certification relating to interactive displays, audiovisual systems, mobile device management or classroom technology.
- Professional development: Evidence of ongoing technical learning and a willingness to work towards further relevant certifications.
- Competitive salary of €55,000 gross per annum, paid in 14 instalments.
- Full-time schedule (40 hours per week) with a healthy work-life balance.
- Opportunities for professional development and technical certifications.
- A collaborative, supportive and engaging working environment.